Report IP Infringement
Contact us about this1. Contact and responsible entity
Reports for the selected market should be addressed to Sincliq Sp. z o.o., ul. Hoża 86, lok. 410, 00-682 Warszawa, Polska. Email hello@sincliq.com with the subject “IP” and a brief description. This general contact channel covers alleged violations of rights beyond intellectual property. Identify the country connected with the matter and your preferred correspondence language: Polish, German or English. Website language does not change the responsible entity or alone determine applicable law. If you are unsure which service or entity is involved, provide its address and explain the circumstances; that uncertainty should not prevent a specific report.
2. What you can report
You may report suspected infringement of copyright, trademarks, designs or other intellectual property, as well as privacy, image, personality or other legally protected rights. Reports may also concern impersonation, fraud or other potentially unlawful material connected with a service. Identify whether the issue involves Sincliq's own publication, customer material, a message or an external website. A Sincliq logo, link or integration does not establish that we control the material. Available action depends on our actual role. For a technical vulnerability, follow the security reporting policy and limit the sensitive details you disclose.
3. Locate the material precisely
Provide the full URL of each disputed publication and the date and time observed, preferably with a time zone. For dynamic material, describe the screen, account or feature; for recordings, identify the relevant timestamp. Explain whether access requires signing in without sharing passwords or another person's session. Screenshots should show necessary context with unrelated information redacted. A homepage, search result or blanket request to remove everything may not locate the material sufficiently. If it has disappeared, describe its former location and preserve evidence already held lawfully, without collecting further information about others.
4. Rights, authority and evidence
Explain your connection: affected person, rights holder, authorized representative or observer. If asserting another person's rights, identify whom you represent and provide suitable evidence of authority with irrelevant details redacted. Describe the protected work, sign or right, its territory and scope; give a registration number where one exists and is relevant. Copyright does not always require registration. Original sources, relevant license extracts, dates and side-by-side explanations can help. An ordinary report of potentially illegal content, including a DSA notice, does not require ownership of the rights. Separate formal claims may nevertheless require specific standing.
5. Accurate, good-faith reporting
Separate observed facts from suspicions and explain why the particular use or conduct may be unlawful. Identify relevant legal provisions if known; for an ordinary report, a clear explanation matters more than legal terminology. Confirm your good-faith belief that the information and allegations are accurate and complete to your knowledge. Disclose known permission, licenses, previous decisions or an existing dispute involving the same material. Correct or withdraw a mistaken report promptly. Do not use this process to suppress lawful criticism, harass another person or apply commercial pressure. Explain any uncertainty instead of presenting an assumption as established fact.
6. Lawful uses and exceptions
For matters connected with Germany, assessment includes licenses, consent, protection periods and statutory limitations. Quotation under section 51 UrhG and caricature, parody and pastiche under section 51a UrhG require examination of the particular use. Explain the quotation's purpose, extent, source and context. Lack of permission does not exclude a statutory exception, while naming the author does not satisfy every condition. Trademark and personality-rights claims may depend on the sign's function, confusion, the truth of factual statements and freedom of expression. Criticism of a business is not unlawful merely because it is unfavorable.
7. Assessment and possible action
We assess whether the material can be identified, the significance of the evidence, applicable law and Sincliq's control over the issue. We may request specific missing information or the affected party's response where law and safety permit. Outcomes may include correction, restricted access, removal, leaving material available or referral to the relevant operator. Measures should match the established issue, including its territorial scope. A report neither resolves a legal dispute nor triggers automatic removal. Urgent danger or an authority's order may justify interim action. Requests for clarification do not defer an existing legal duty to act.
8. EU: the provider's actual role
Article 16 of the Digital Services Act, DSA, applies where Sincliq provides a covered hosting service in the particular matter, storing information at a recipient's request. Publishing our own marketing website does not, by itself, make it a hosting service or online platform. Additional platform duties depend on the service definition and relevant exemptions. Reports about our own publications remain welcome through this contact route. DSA applicability turns on the actual service and its EU connection, not the report's language or the reporter's nationality. The statutory rules below apply only to the extent they govern that service.
9. Article 16 DSA notice requirements
For an Article 16 DSA notice, give a substantiated explanation of illegality, the material's exact electronic location, your name or entity name and email, and confirmation of your good-faith belief that the information and allegations are accurate and complete. An identity exception applies to the child sexual offences specified in the DSA; do not send copies of such material. Where electronic contact details are available, receipt and the decision with redress information are communicated without undue delay. Assessment must be timely, diligent, objective and non-arbitrary. The decision notification also explains any automated processing or decision-making used.
10. Reasons and reconsideration
Reporters and people affected by action may email hello@sincliq.com, identifying the earlier message, disputed finding and relevant explanation. Where Article 17 DSA requires reasons for a restriction affecting a service recipient, these cover facts, legal or contractual grounds, scope, relevant duration, automation and redress, subject to statutory exceptions. If the service is a platform covered by Article 20 DSA, eligible people have at least six months to lodge a free electronic complaint, decided under appropriately qualified human supervision rather than solely automatically. This specific system also depends on Article 19 exemptions. Ordinary requests for reconsideration remain available.
11. Further remedies
Reporting to Sincliq does not replace legal advice or proceedings before a competent court or authority. You may seek protection, including urgent interim relief, without waiting for our correspondence to conclude. Where Article 21 DSA applies to the service, eligible people can approach a certified out-of-court dispute settlement body; court access remains available. Complaints about DSA duties may be submitted to the competent coordinator under Article 53. Personal-data matters may also be taken to the competent supervisory authority. Do not assume that correspondence with us pauses statutory deadlines, court deadlines or limitation periods.
12. Privacy and information sharing
Provide only information necessary for assessment and contact. Avoid full identity documents, customer lists, payment data or unrelated private correspondence. Information is used on an applicable legal basis for verification, handling, communication, legal obligations and protecting claims. Necessary parts may be shared with the affected party, advisers, the relevant provider or authorities where a lawful basis exists. A DMCA counter-notice includes information forwarded to the notifier. We do not promise complete anonymity or legal professional privilege. Identify particular risks from revealing your identity. Retention depends on the matter, legal duties and claims; the privacy policy explains individual rights.
13. Urgent matters and follow-up
For immediate danger to life or safety, contact the appropriate emergency services without waiting for Sincliq. Email hello@sincliq.com with the urgency and specific risk; this inbox is not an emergency service or a promise of round-the-clock coverage. Do not download or forward material whose possession or distribution is unlawful; identify its location. Send additions and withdrawals in the same thread, referring to earlier information. Withdrawal does not remove duties imposed by law or an authority's order. Repeating identical messages does not replace evidence; clearly and factually identify any new urgent circumstances.