Services

The service calendar shows appointments in columns for staff, rooms or equipment. The system does not allow an appointment when the person, the room or the preparation time after the previous appointment is taken. Time can also be blocked in the calendar, for example for a break.

1. Open “Reservations” → “Service calendar”.
2. Click a free slot or select “New appointment”.
3. Choose the client, a service from the price list and the staff member, then select “Save the appointment”.
4. To move an appointment, drag it. To change its duration, drag its bottom edge.

Path

Panel → Reservations → Service calendar

The calendar on POS Main lets staff book appointments, mark client attendance and settle appointments without going to the Panel. Appointments are shared with the service calendar in the Panel.

1. On the register bar, select “Calendar”.
2. Select “New appointment”, set the day and time, client and service, then select “Book appointment”.
3. Tap an existing appointment and mark “Present” or “No-show”.
4. After the appointment, select “Finish appointment” and settle it on the register.

Path

POS Main → Calendar

Calendar columns define what can be booked: staff, stations, rooms or equipment. Choosing the industry sets the default column type, and each column can be added, named, ordered and hidden. The online booking page uses the same columns.

1. Open “Settings” → “Calendar and online booking”.
2. Choose the “Industry” and the resource type.
3. Select “Add a column”, enter the “Name” and set “Visible in the calendar”.
4. Set the order with “Move up” and “Move down” and select “Save”.

Path

Panel → Settings → Calendar and online booking

The Panel creates a read-only calendar feed address that can be added to Google Calendar or the iPhone calendar. Appointments are then visible on the phone without signing in to the Panel.

1. Open “Settings” → “Connections” → “Google and Apple Calendar”.
2. Select “Create the feed address”, then “Copy the address”.
3. In Google Calendar, choose Settings, Add calendar, From URL, and paste the address.
4. On an iPhone, choose Settings, Calendar, Accounts, Add subscribed calendar, and paste the address.

Path

Panel → Settings → Connections → Google and Apple Calendar

Reception shows the salon's working day: who has arrived, who is waiting and what is left to settle. An appointment moves through stages from unconfirmed to completed. Checkout can be sent to the register, paid on a terminal or charged to the room when a hotel operates.

1. Open “Reception”.
2. Choose an appointment and change its stage with “Confirm” or “Client arrived”.
3. After the service, select “Settle the appointment”.
4. Select “Send to the till” or, with a hotel, “Charge to room”.

Path

Panel → Reception

The list shows upcoming and today's reservations with search by name and phone. From the list, a reservation can be confirmed, rescheduled, declined or canceled, and the client's arrival can be marked.

1. Open “Reservations” → “Reservation list”.
2. Enter a name or phone number in the search field.
3. For a reservation, select “Confirm”, “Other time”, “Decline”, “Arrived”, “No-show” or “Cancel”.
4. Add a new reservation with “+ New booking”.

Path

Panel → Reservations → Reservation list

The booking page lets clients choose a service, staff member and time themselves. The venue gets a permanent public link and QR code to share, for example on Instagram, a website or a Wallet card. The booking confirmation can be sent by e-mail.

1. Open “Settings” → “Calendar and online booking”.
2. Set “Venue opening hours” and “How you accept bookings”.
3. Turn on “Send the booking confirmation by e-mail” and select “Save the settings”.
4. Share the “Public booking link” or the “Reservation QR”.

Path

Panel → Settings → Calendar and online booking

A service in the price list has a duration and a price, and its extras add time and price to the booking. The duration defines the online booking slots, and buffers before and after the appointment reserve preparation time. The client sees the price and duration before confirming the booking.

1. In “Products”, open the service.
2. Set “Duration (online booking slots)”, “Buffer before the visit (min)” and “Buffer after the visit (min)”.
3. Add extras with a price and time.
4. Turn on “Show in online booking” and select “Save”.

Path

Panel → Products → service → Show in online booking

The price list stores services and products with a name, gross price, VAT rate, category, photo and availability per branch. A service also has a duration and a calendar color. Changes in the Panel reach the registers at the next synchronization.

1. Open “Products”.
2. Select “+ Add an item”.
3. Enter the “Name”, choose a category and, in the “Price and tax” section, enter the gross price and the “VAT on premises” rate.
4. Optionally add a “Photo” and set the branches where the item is available.
5. Check “Item available for sale” and select “Save”.

Path

Panel → Products → Add item

An item can have variants with their own price (such as sizes) and extras with a surcharge. Additional questions are set up as option groups: single or multiple choice, required or optional, shown on the register as a question in a dialog or as quick buttons. The bill price includes the selected options automatically.

1. In “Products”, open the item.
2. In the “Variants and extras” section, check “Product has variants” and add variants with “+ Variant”.
3. Add extras with a surcharge under “Extras”.
4. To add a question, in the “Options and preparation” section select “+ Add group” and set the “Type”.
5. Under “At the till”, choose “Question in a dialog” or “Quick buttons”, check “Required” and add options with “+ Option”.
6. Select “Save”.

Path

Panel → Products → item → Variants and extras

For an item with this option, POS Main and POS Kelner ask for the price when the item is added to the bill. The price stored on the item is shown as a suggestion. The function is used to sell goods and services with a variable price without creating multiple items.

1. In “Products”, open the item.
2. In the “Price and tax” section, turn on “Price entered at sale”.
3. Select “Save”.

Path

Panel → Products → item → Price entered at sale

Import reads items from a CSV or XLSX file. The Panel suggests the column mapping from the header names and shows a preview: items to add, to update, unchanged and with errors. Nothing is saved before you confirm. Export writes the item list to a CSV or XLSX file.

1. Open “Products” and select “Import”.
2. Drag a CSV or XLSX file or click to choose it. A sample file is available as “XLSX template”.
3. In the “Map the columns” step, check the column mapping.
4. Review the “Preview” and select “Import”.
5. To export items, select “Export CSV” or “Export XLSX”.

Path

Panel → Products → Import / CSV / XLSX

This screen sets the order of the categories and items shown on POS Main and POS Kelner. The best-selling items can be placed at the top of the list.

1. Open “Products” and select “Order on the till”.
2. Move categories and items up or down.
3. Select “Save”.

Path

Panel → Products → Order on the till

This function copies the assortment of one branch to another branch. The target branch's assortment is replaced entirely. A new venue receives a ready range without creating items manually.

1. Open “Products” and select “Copy the assortment”.
2. Choose a branch under “From location” and a branch under “To location”.
3. Select “Copy”.

Path

Panel → Products → Copy the assortment

POS Main and POS Kelner record sales locally when the internet is down and send the data to the cloud automatically once the connection returns. The receipt is issued by the locally connected fiscal device, so a cloud error does not stop sales. The sending status is shown in the bar at the top of the screen and in the register settings.

1. Keep selling as usual when the register shows “No internet. You're working locally, we'll send the data automatically.”
2. To check the status, open “Settings” → “Settings” → “This device” → “Data synchronisation” and read “Data to send”.
3. Once the connection returns, check for the “Synced” message.

Path

POS Main → Settings (Back office) → Settings → This device → Data synchronisation

The register applies a percentage or fixed-amount discount to an item or the whole bill and changes an item's unit price. Every discount and price change is recorded with the person who entered it and the person who approved it.

1. Tap the item in the cart.
2. Choose “Percentage discount”, “Amount discount” or “Discount per unit” and enter the value. To change the price, enter the “New unit price”.
3. Select “Confirm”. Without permission, the register asks for a manager PIN.
4. Add a discount for the whole bill on the payment screen with “Add discount…”.

Path

POS Main → cart item → Discount / Price

The register refunds a whole sale or part of it with a reason and refund method. A card payment made on an Adyen terminal is refunded to the customer's card. The refund creates a correction document, appears in the refund register, reports and the shift close, and the goods return to stock.

1. On the register bar, select “Settings”, then “Returns and complaints”.
2. Search for the sale by bill number, amount or employee.
3. Under “ITEMS TO RETURN”, select the items and quantities.
4. Choose the reason and refund method, then select “Confirm refund” or “Confirm complaint”.
5. Print the return record with “Print”.

Path

POS Main → Settings (Back office) → Returns and complaintsPanel → Invoices and documents → Returns

For a cash payment, the register takes the amount from the customer, calculates the change and records the cash in the drawer of the current shift. The customer display shows the amount received and the change.

1. On the payment screen, select “Cash”.
2. Enter the amount from the customer or pick a denomination. “Evenly” enters the amount due.
3. Select “Accept and pay” and give the change.

Path

POS Main → Payment → Cash

When no Adyen terminal or Tap to Pay is selected for the device, the “Card” button works without a terminal connection. The customer pays on the venue's separate terminal, and staff confirm the amount on the register. The receipt is issued as usual, and the payment is labeled “Card” in history and reports.

1. On the payment screen, select “Card”.
2. Take the payment on your own terminal.
3. On the register, select “Confirm”.

Path

Panel → Hardware → My devices → device → Payment terminal: No terminal

One bill can be paid with several payment methods, for example part in cash and the rest by card. The register shows the amount remaining, and reports separate the payment methods.

1. On the payment screen, select “Split payment”.
2. Enter the cash amount. The register calculates the remainder by card.
3. When the register shows “The amounts match ✓”, select “Pay”.

Path

POS Main → Payment → Split payment

With tips turned on, the customer chooses a tip at payment, including on the customer display. Tips are counted separately in the shift report and in sales reports. The Panel defines whether a cash tip stays in the register.

1. On the register, open “Settings” → “Settings” → “Sales and receipts” → “During a sale” and turn on “Tips”.
2. At payment, the customer chooses a tip or “No tip”. Staff can select “Skip tip”.
3. In the Panel, under “Cash handling”, set “Cash tip stays in the register”.

Path

POS Main → Settings (Back office) → Settings → Sales and receipts → During a sale → Tips

Gift vouchers, Pluxee and Edenred can be accepted with the “Voucher” payment method on POS Main and POS Kelner. Staff enter the voucher value, and the register calculates the amount still to pay or the change. A setting defines whether change from a voucher is given in cash.

1. Open “Settings” → “Sales and payments” → “Vouchers”.
2. Turn on “Accept vouchers” and set “Give change from a voucher”. Set branch exceptions under “Vouchers in the branch”.
3. On the register, choose the “Voucher” payment method, enter the voucher value and select “Pay with voucher”.

Path

Panel → Settings → Sales and payments → Vouchers

A sale can be closed without payment at the register. The register issues the invoice as unpaid, with a due date for payment by bank transfer. The function is used for businesses that pay against an invoice.

1. On the register, open “Settings” → “Settings” → “Payments” → “Payment methods” and turn on “Transfer on invoice”.
2. At payment, enter the buyer's tax ID to issue an invoice.
3. Select “Transfer, no payment at the register”.
4. In the “Transfer with a payment due date” window, choose the number of days or “Custom due date” and select “Confirm”.

Path

POS Main → Settings (Back office) → Settings → Payments → Payment methods → Transfer on invoice

A shift starts with the cash balance in the drawer and ends with entering the counted cash. The register compares the counted amount with the expected amount and shows a shortage or overage, and the cashier report summarizes sales, payment methods, tips, refunds, cash in and cash out.

1. On the register bar, select “Settings”, then “Open shift”.
2. To finish work, select “Close shift”.
3. Settle the open bills or hand them over to someone else.
4. Enter the “Counted cash” and select “Close shift”.
5. Print the cashier report.

Path

POS Main → Settings (Back office) → Open shift / Close shift

Cash in adds cash to the drawer, for example change for customers. Cash out takes cash from the drawer, for example to pay a supplier. Each operation is recorded with an amount and a reason and is included in the shift's cash balance.

1. Open the shift screen: “Settings” → “Close shift”.
2. Select “Payment” (cash in) or “Cash out”.
3. Enter the “Amount” and “Reason (required)”, then select “Save”.

Path

POS Main → Settings (Back office) → Close shift → Cash in / Cash out

The cash drawer can be opened without a bill. Each opening is recorded with the person and time, and the number of openings appears in the shift report and in the Panel under Settlements.

1. On the register, open “Settings” → “Settings” → “Payments” → “Payment methods”.
2. In the “Cash drawer” row, select “Open drawer”.
3. Check the list of openings in the Panel under “Settlements”.

Path

POS Main → Settings (Back office) → Settings → Payments → Payment methods → Open drawer

This setting defines the VAT rate with which POS Main settles appointments from the calendar. The receipt for an appointment is issued with this rate.

1. On the register, open “Settings” → “Settings” → “Calendar and services”.
2. Select “VAT rate for services” and set the rate.

Path

POS Main → Settings (Back office) → Settings → Calendar and services → VAT rate for services

The device issues the fiscal receipt through the XKasa virtual register and prints it or provides it as an e-receipt. No separate fiscal printer is needed. Each device has its own XKasa credentials.

1. In the Panel, open “Settings” → “Sales and payments” → “Fiscal register”.
2. For the device, enter the “Virtual register login” and “Password”, then select “Save for this device”.
3. On the device card, choose XKasa as the fiscal device.
4. Start selling. The receipt is issued automatically after payment.

Path

Panel → Settings → Sales and payments → Fiscal registerPanel → Hardware → My devices → device → Fiscal device

Requires

An XKasa account with the virtual register provider.

POS Main prints fiscal receipts on a Posnet printer connected to the venue's network. A cash drawer can be connected to the printer. One station uses one fiscal device: XKasa or a Posnet printer.

1. On the register, open “Settings” → “Settings” → “Fiscalisation” → “Fiscal registers”.
2. Tap “Fiscal device” and choose “Fiscal printer”.
3. Enter the “IP address” and “Port” from the printer menu.
4. Select “Save and check”.

Path

POS Main → Settings (Back office) → Settings → Fiscalisation → Fiscal registers

Requires

A Posnet printer on the same network as the register.

The end of day report closes the station's fiscal day and summarizes sales: tax rates, number of receipts and payment methods. At the end-of-day time, the register shows the “Time for the daily report” window, and once open bills are settled the report can run automatically. The report can also be sent by e-mail.

1. On the register bar, select “Settings”, then “Close day”.
2. Settle the open bills and select “Run daily report”.
3. Set the end-of-day time in “Settings” → “Fiscalisation” → “Day close” → “End of business day”.
4. Turn on e-mail delivery of the report in the Panel under “Settlements”.

Path

POS Main → Settings (Back office) → Close dayPanel → Settlements

Requires

An active fiscal device at the station.

After payment, the register can issue the receipt as an e-receipt: a QR code appears on the customer display, and the customer scans it to open the receipt on their phone and download a PDF. The receipt can also be sent by e-mail or printed.

1. After payment, in the “Receipt for the customer” window, select “E-receipt (QR)”.
2. Ask the customer to scan the code on the customer display.
3. Select “Finish”.

Path

POS Main → Payment → E-receipt (QR)

Requires

A customer display and active fiscalization.

The “Receipt and invoice” screen defines the logo printed at the top of the receipt, the receipt footer and the numbering series for invoices, corrections, pro forma invoices, advance invoices, bills, stock documents and cash documents. POS Main and POS Kelner print the logo and footer after the next synchronization.

1. Open “Settings” → “Company and venues” → “Receipt and invoice”.
2. In the “Logo on the receipt” section, select “Upload a logo”.
3. In the “Receipt footer” section, enter the text and select “Save footer”.
4. In the “Numbering series” section, set the “Number pattern” for the document type.

Path

Panel → Settings → Company and venues → Receipt and invoice

A sale that received neither a receipt nor an invoice (for example after an interruption on the register) is marked “No document” in Transactions. The document can be issued later in the Panel or on the register, so every sale ends with a document.

1. In the Panel, open “Transactions” and select the “No document” filter.
2. Open the sale and select “Issue document”.
3. To issue an invoice, enter the “Buyer tax ID” and “Buyer name”, then select “Issue invoice”.
4. On the register, open “Settings” → “Transactions”, choose the bill and select “Issue receipt”.

Path

Panel → Transactions → sale → Issue documentPOS Main → Settings (Back office) → Transactions

After the tax ID (NIP) is entered, the register fetches the company data from the CEIDG and KRS registers and issues an invoice instead of a receipt. The invoice is sent to KSeF, and the buyer can receive it by e-mail. The register warns when the company is deregistered, suspended or in liquidation.

1. On the payment screen, select “Invoice”.
2. Enter the buyer's tax ID and select “Fetch company data”.
3. Check the buyer details and select “Apply”. If the company is not in the registers, enter the details manually and select “Use the entered data”.
4. Complete the payment.

Path

POS Main → Payment → Invoice

The Panel issues invoices, corrections, pro forma invoices, advance and final invoices, and cancels documents. A document can be downloaded as a PDF, e-mailed to the buyer and sent to KSeF. An invoice in a foreign currency is converted at the NBP exchange rate.

1. Open “Invoices and documents” → “Sales”.
2. Select “+ Issue document” and the document type, or open an existing document.
3. Fill in the buyer, lines and payment, then issue the document.
4. Select “Download PDF” or “Send by e-mail”.
5. To correct an invoice, select “Correct”. A final invoice for advances is issued with “Issue the final invoice”.

Path

Panel → Invoices and documents → Sales

Invoices issued in the Panel and on the registers are sent to KSeF (the Polish National e-Invoice System) automatically. The account connects to KSeF with a certificate or a token. The certificate can be obtained from KSeF without a file or password, because the key is created on the server, or a certificate generated in the portal can be uploaded.

1. Open “Settings” → “Company and venues” → “Receipt and invoice”.
2. In the “KSeF certificate” section, select “Get a certificate from KSeF”, then “Check if it is ready”.
3. Without a certificate, select “No certificate - use a token”, paste the token from the KSeF portal and select “Save the token”.
4. In the “Sending to KSeF” section, select “Test the connection”.
5. Issue invoices as usual.

Path

Panel → Settings → Company and venues → Receipt and invoice (KSeF)

Requires

The company's KSeF certificate or token.

The Panel generates a JPK_FA file in XML format from the invoices of a selected period. The file is handed to the accountant or the tax office. If required company data is missing, the Panel lists the missing fields instead of creating the file.

1. Open “Invoices and documents”.
2. Select “Export”.
3. Set the period in “From” and “To” and choose the JPK_FA format.
4. Select “Export” and save the file.

Path

Panel → Invoices and documents → Sales → JPK_FA

Requires

The company address split into fields and the tax office code in “Receipt and invoice” → “Tax file data”.

The Stock module keeps stock levels of goods and ingredients, stock documents (goods receipts, goods issues, internal issues, transfers), waste, stocktakes and reports. Sales deduct goods from stock automatically, and items below the minimum appear on the Panel dashboard.

1. Open “Stock”.
2. Select the “Overview”, “Stock”, “Documents”, “Waste”, “Stocktake” or “Reports” tab.
3. To add a document, choose the document type on the “Documents” tab and fill in the lines.

Path

Panel → Stock → Overview / Stock / Documents / Waste / Stocktake / Reports

A delivery can be received directly on POS Main without going to the Panel. The stock level increases immediately after saving. The register's stock screen also shows stock levels, items below minimum and the stock value.

1. On the register bar, select “Settings”, then “Stock”.
2. Select “Receive goods”.
3. Scan the code or search for the item. Add a new product with “New item”.
4. Enter the quantity and select “Accept”.

Path

POS Main → Settings (Back office) → Stock → Receive goods

The supplier list is built from stock items and goods receipt documents. For each supplier, the Panel shows the number of items, their stock, the number of deliveries, the last delivery date and the turnover.

1. Open “Suppliers”.
2. Search in the “Find a supplier” field.
3. To add a supplier, enter it on a goods receipt in “Stock”.

Path

Panel → Suppliers

This setting decides whether POS Main and POS Kelner may sell more goods than are in stock. When it is off, an item with no stock is not sold, and the register shows an out-of-stock message. The setting applies to all registers of the account.

1. In the Panel, open “Stock” and switch “Selling beyond stock”.
2. On the register, the same setting is in “Settings” → “Settings” → “Sales and receipts” → “During a sale” → “Selling beyond stock”.

Path

Panel → Stock → Selling beyond stockPOS Main → Settings (Back office) → Settings → Sales and receipts → During a sale

The records store clients with their name, phone, e-mail, note, number of visits and last visit date. New clients are added automatically from calendar appointments.

1. Open “Clients”.
2. Search for the client by name, phone or e-mail.
3. To add a client, select the new client button (+), enter the “First and last name” and contact details, and save.

Path

Panel → Clients

The Sincliq account connects to the Nuvio loyalty program with a one-time 8-digit pairing code. POS Main and POS Kelner registers pair with the program separately, with the same kind of code. Cards, balances, points and rewards are managed by Nuvio, and Sincliq only sets the rules.

1. Open “Loyalty programme” in the Panel.
2. Enter the 8-digit “Pairing code” from the Nuvio panel and select “Connect the programme”.
3. On the register, open “Settings” → “Settings” → “Sales and receipts” → “Loyalty programme”.
4. Enter the “Pairing code (8 digits)” from the Nuvio panel.

Path

Panel → Clients → Loyalty programmePOS Main → Settings (Back office) → Settings → Sales and receipts → Loyalty programme

Requires

An account in the Nuvio program.

The loyalty program settings define how many points or stamps a purchase earns: by amount, per receipt or by product. They also define the product price after a reward, either shared for all products or specific to an item. The register shows the customer a preview, and Nuvio awards the points.

1. Open “Products” → “Loyalty programme settings”.
2. Under “Earning rules”, choose “By amount”, “Stamps per receipt” or “By product” and enter the values.
3. Enter the “Programme price for all products” and select “Save”.
4. To set a price for one item, enter the “Own price (optional)” on the item.

Path

Panel → Products → Loyalty programme settings

At payment, the register reads the loyalty card from the customer's phone, shows available rewards and awards points, stamps or cashback for the bill. When the customer has a reward, the register asks whether to redeem it now. The customer display confirms that the card was read.

1. On the payment screen, select “Loyalty card” and scan the code from the customer's phone.
2. When the register shows “The customer has a reward waiting”, redeem the reward or select “Not now, earn on the bill”.
3. For a cashback card, select “Earn cashback on this amount”.
4. Complete the payment.

Path

POS Main → Payment → Loyalty card

Requires

The Nuvio program is connected and the register is paired.

The dashboard is the first screen of the Panel. It shows sales, the number of transactions, average bill value and gross profit compared with the previous period, as well as best-selling products, recent transactions, items running out, upcoming reservations and open bills in real time.

1. Sign in to the Panel.
2. Choose a period, such as “Today”, “Last 7 days” or “This month”.
3. Under “Filters”, choose a branch or “Whole company” and an employee.
4. Use the “Quick actions” section to go to common tasks.

Path

Panel → Dashboard

The transaction list shows every sale with its time, number, payment method, cashier, register, discount and amount. The sale details include items, payments, tip and the issued document. On POS Main, transactions are available under “Payments” together with the day's takings.

1. Open “Transactions”.
2. Enter a search term (number, cashier, QR or amount) or set a date range.
3. Click a sale to see its details.
4. On POS Main, select “Payments” on the bar.

Path

Panel → TransactionsPOS Main → Payments (Takings today)

The report totals sales from all registers and stations: number of bills, average bill, amounts by payment method and tips. The data can be narrowed to a selected date range.

1. Open “Financial reports” → “Daily takings”.
2. Choose a date range, such as “Today”.
3. Review the breakdown by payment method and the tips.

Path

Panel → Financial reports → Daily takings

The report shows the quantity and value sold for each item and category in a period: net, VAT, gross and discounts, with VAT rates. Amounts are after discounts, as on the receipt, and refunds are subtracted. The report can be narrowed to hours, branch and station and downloaded as CSV.

1. Open “Financial reports” → “Item sales”.
2. Set the period in “From” and “To” and the “Hours from” and “to”.
3. Choose the branch and station, then the “Items” or “Categories” view.
4. Select “Export CSV”.

Path

Panel → Financial reports → Item sales

The report combines purchase costs, company costs and margin on items. It shows the ingredient cost and food cost of dishes, supplier purchase prices, consumption and stock differences, and items sold without a recipe.

1. Open “Financial reports” → “Costs and margin”.
2. Choose the “Menu costs”, “Company costs”, “Purchase prices” or “Consumption and differences” tab.
3. Review the items marked “Needs attention”.

Path

Panel → Financial reports → Costs and margin

This screen collects day closings and shifts from all stations: employee shifts, waiter settlements, register shifts and the day status at each station. It also shows cash in, cash out and drawer openings. The end of day report can be sent to the account e-mail address.

1. Open “Settlements”.
2. Choose a day closing or a shift to see the details.
3. Turn on “Send the daily report to the account e-mail address”.
4. In the day settings, set “Automatic daily report” and “Require day close”.

Path

Panel → Settlements

The staff list holds the sign-in accounts for the registers: full name, role, branches, work areas and a 4-digit PIN. Every sale is recorded with the employee signed in by PIN. A register assigned to a branch shows only the staff of that branch and unassigned staff.

1. Open “Staff”.
2. Select “+ Add an employee”.
3. Fill in “Full name”, the role, “Home branch” and “Access to locations”.
4. Enter a 4-digit PIN and select “Save”.
5. If a PIN is locked, select “Unlock” on the employee card.

Path

Panel → Staff

The permission matrix defines which register actions each role may perform, such as granting discounts, refunds, changing an item price, closing a shift or opening the drawer without a sale. An action without permission requires approval with a manager PIN. The matrix applies to the registers. Panel access is set separately for each person.

1. Open “Settings” → “Access and team” → “Permissions”.
2. In the “Permissions at the registers” table, check or clear a permission in the role column.
3. The change is saved as soon as you check the box.

Path

Panel → Settings → Access and team → Permissions

On POS Main and POS Kelner, staff sign in with a 4-digit PIN. If the signed-in person lacks the permission for an action, the register asks for a manager PIN and records the approval with the operation. After 5 failed attempts, the PIN is locked.

1. On the sign-in screen, select your tile and enter your PIN.
2. When the register shows “No permission. Confirm with a manager PIN.”, ask a manager to enter their PIN.
3. To lock the register immediately, open “Settings” → “Settings” → “Staff” → “Sign-in and lock” and select “Lock register now”.

Path

POS Main → Settings (Back office) → Settings → Staff → Sign-in and lock

A device (POS Main, POS Kelner, KDS or customer display) connects to the account using the account ID and a one-time pairing code generated in the Panel. No account password is entered on the device. After connecting, the device is assigned to a branch.

1. In the Panel, open “Hardware” → “My devices” and select “Add device”.
2. In the “Pair a device” window, note the “Account ID” and “Pairing code”.
3. On the device, enter the account ID and the pairing code.
4. When “Device connected” appears, choose a location and select “Done”.
5. To add another device, select “Pair another”.

Path

Panel → Hardware → My devices → Add device

Each register receives a station number assigned by the system. The number is tied to the device and is kept after the app is reinstalled. The shift, the business day and reports are counted separately for each station.

1. On the register bar, select “Settings”, then “Settings”.
2. Under “This device”, read the “Station number”.
3. Check the device history in the Panel on the device card under “Hardware” → “My devices”.

Path

POS Main → Settings (Back office) → Settings → This device → Station

The Hardware module combines the account's device list with the Sincliq device catalog, orders, and service and return requests. An order goes through the cart, the delivery address and the summary, and is paid in advance by card or by bank transfer based on a pro forma invoice. The VAT invoice is issued after payment.

1. Open “Hardware” and select the “Catalogue” tab.
2. Add devices to the cart and select “Next: delivery”.
3. Enter the delivery address and select “Next: summary”.
4. Accept the terms and select “Order and pay”.
5. Track orders under “Orders” and requests under “Service and returns”.

Path

Panel → Hardware → Catalogue / Orders / Service and returns

The register prints on its built-in printer or on a network printer. The printer handles receipts, kitchen tickets and reports. A printout that cannot be printed waits in a queue and is printed once the printer is available again. The barcode scanner status is shown in the same section.

1. Open “Settings” → “Settings” → “Printers and devices” → “Printers and peripherals”.
2. Select “Add network printer” and enter the printer address, or use “Built-in printer”.
3. Select “Test print” and check the printout.

Path

POS Main → Settings (Back office) → Settings → Printers and devices → Printers and peripherals

The customer-facing display shows the bill items, the amount due, the tip choice and a thank-you after payment. When there is no bill, it shows the material set in the Panel, such as a video or an image. The display can be built into the register or be a separate tablet or terminal assigned to the register.

1. On the register, open “Settings” → “Settings” → “Printers and devices” → “Customer display”.
2. Turn on “Built-in customer display”, or select “Connect guest display” to use a separate device.
3. In the Panel, open “Settings” → “Sales and payments” → “Customer display” and select “Connect a display”.
4. In the “Material when there is no bill” section, upload a video or an image.

Path

Panel → Settings → Sales and payments → Customer displayPOS Main → Settings (Back office) → Settings → Printers and devices → Customer display

This screen stores the company name, address and contact details. The data is printed on receipts and invoices, and POS Main and POS Kelner fetch it within about 15 seconds of saving. The tax ID (NIP) is assigned to the account and shown as read-only.

1. In the Panel, open “Settings”.
2. Under “Company and venues”, select “Company details”.
3. Fill in “Company name”, “Street and number”, “Postcode”, “City”, “Phone” and “Company e-mail”.
4. Select “Save”.

Path

Panel → Settings → Company and venues → Company details

A branch represents one venue of the company. Sales, reports and devices are assigned to a branch and settled separately. One branch is marked as the main branch and receives sales from registers that have no branch assigned.

1. Open “Settings” → “Company and venues” → “Branches”.
2. Select “+ New branch”.
3. Enter “Branch name” and “Code” (2 to 6 characters), then select the “Areas”.
4. Complete the “Details on documents” section and select “Save”.
5. Assign devices to the branch in the “Hardware” module.

Path

Panel → Settings → Company and venues → Branches

The shared brand is one logo and one background for every page the guest sees: the booking page, the pickup and delivery ordering page, and the guest screen at the table and in the room. The Restaurant, Hotel and Services / SPA areas can have their own logo and background.

1. Open “Settings” → “Company and venues” → “Brand”.
2. In the “Shared brand” section, upload the “Logo” and “Background”, then crop the image.
3. Optionally set a logo and background for a specific area.
4. Select “Save”.

Path

Panel → Settings → Company and venues → Brand

This screen shows the current Sincliq plan, the trial period, limits, add-ons and the documents due for payment with their due dates. Payment is made by card or by bank transfer based on a pro forma invoice. After the due date, POS Main and POS Kelner can pause new sales, while open bills, the shift and the end of day report keep working.

1. Open “Settings” → “Plan and billing”.
2. Review the plan and the “Limits” and “Add-ons” sections.
3. In the document table, select “Pay” next to the amount due.
4. To download a document, select “Download PDF”.

Path

Panel → Settings → Plan and billing

This function covers changing the Panel password and the second sign-in factor. When signing in on a new computer, the Panel requires a code from e-mail or from an authenticator app such as Google Authenticator, 1Password or Aegis. Remembered computers are listed and their trust can be revoked.

1. Open “Settings” → “Access and team”.
2. To change the password, select “Password”, enter “Current password”, “New password” and “Repeat new password”, then select “Change password”.
3. To use an app, select “Two-step sign-in” → “Enable with an app”.
4. Scan the code with the app, enter the “Code from the app” and select “Confirm and enable”.
5. Store the backup codes shown and select “Saved”.

Path

Panel → Settings → Access and team → Password / Two-step sign-in

A list of switches defines which events the system sends messages about: the day summary after the shift closes, low stock levels, KSeF sending errors, and shift opening and closing. All notifications are on by default.

1. Open “Settings” → “Messages” → “Notifications”.
2. Check or clear “Day summary”, “Low stock levels”, “KSeF sending errors” and “Shift open / close”.
3. The change is saved immediately.

Path

Panel → Settings → Messages → Notifications